A brown bear lays on a sanctuary floor.

Questions about adoptions?

Adopt an Animal


Here we've answered some common questions about Adopt an animal.
If your question isn't answered here you can also contact us.

1. How soon should my adoption welcome pack arrive?

You should receive your adoption welcome pack in the post within 2 weeks of signing up.

2. What will I receive in the adoption welcome pack?

Your adoption welcome pack will include:
• A letter from our wildlife manager
• An official adoption certificate for your animal (or animals)
• A photo strip of your adopted animal (or animals)
• A fridge magnet.

3. I’ve not yet received my adoption welcome pack, what should I do?

Please allow up to 2 weeks for this to arrive but if you haven’t received it by then, contact our Supporter Care team with your name and address and we will send you a replacement pack as soon as possible. Apologies for any inconvenience.

4. My adoption welcome pack doesn’t include anything about the animal I adopted, what should I do?

Please contact our Supporter Care team with your name and address and we will send you a replacement pack as soon as possible. We apologise for any inconvenience.

5. My adoption is a gift but won’t arrive on time for the occasion, is there anything I can do?

Yes. Please contact our Supporter Care team and we will try to get a copy of their certificate to you in time, either in the post or by email. We can’t always promise that we’ll be able to do this, but we can promise that we will try our best.

6. Can I pay for my adoption with a one-off payment?

No. Adoption is only available through monthly direct debit.

7. How long will my adoption last?

Your adoption will continue for as long as we receive your monthly direct debit instalments.

8. How can I cancel my adoption?
9. How old do I have to be to adopt an animal?

You must be 18 years old or over to adopt one of our animals. You can adopt an animal as a gift for a friend or family member of any age.

10. Can I add more animals to my adoption?

Yes. You can add as many as you would like to. To adopt another animal just visit our webpage and make your selection. 

If you would like to change details of your adoption payment, please contact our Supporter Care team

11. How is my adoption money spent?

World Animal Protection seeks to end the suffering and exploitation of animals across the globe. You will not only be supporting your chosen animal with your adoption. Your support will go even further and help reach more animals in need.

Read more on how your money is spent here

12. Can I adopt an animal if I don’t live in the UK?

No, we are sorry but due to our banking and mailing processes we are unable to set-up overseas accounts. 

13. There has been an error with my Direct Debit payment, how do I correct this?

Under the Direct Debit guarantee, you are entitled to a full refund of the amount paid from your bank if an error is made with your Direct Debit. You can make a Direct Debit Indemnity Claim directly with your bank who will immediately refund the amount directly back into your account.

If you think an error has been made, contact our Supporter care team and they will be happy to help you resolve this.

14. How do I change my contact details?

If your address or contact details change, please contact our Supporter Care team, and they will update your details.

15. How do I change my contact preferences?

It is your choice how often we contact you or send you communications, and you can change your mind at any time. Please contact our Supporter Care team and they will update your contact preferences.

16. Are there any other ways that I can support World Animal Protection?

Yes. If you would like to get involved in our work in any other way this would be amazing, please visit our website which will provide all the information you need.

17. How often will I get updates?

We will update you about 3 times a year but sometimes, if we have a really exciting update, we may get in touch to let you know. 

18. I can’t afford to donate the minimum, what can I do?

We apologise for any inconvenience, however, the minimum adoption amount is £4 per month. This minimum amount ensures that enough vital funds are being raised to help care and protect animals in desperate need all around the world. 

World Animal Protection is always extremely grateful for a gift of any size.

19. I can only afford the minimum of £4 a month, is it worth it?

Yes. We assure you that animal adoption is an extremely costs effective way to raise vital funds to help care and protect animals in desperate need all around the world. 

For example, if you choose to adopt Pooh at £4 a month, this adds up to £48 a year.

The cost of the adoption welcome pack (including the photos and fridge magnet) is approximately £2, and the costs of sending other updates throughout the year will amount to just a few more pounds (less if we are able to email you instead of posting updates).

So, the amount we raise from your adoption really does far outweigh the costs of the materials. 

World Animal Protection. Company Limited by Guarantee in England and Wales, Registration No. 4029540. Registered Charity 1081849. 222 Grays Inn Road, London WC1X 8HB, United Kingdom.
Image credits: Hero image: BRC