Responsible Gambling Policy

1.1 World Animal Protection has been protecting animals around the world from cruelty and abuse since 1950. In June 2014 we changed our name from World Society for the Protection of Animals (WSPA) to World Animal Protection. We believe that animals have a right to live free from pain by tackling cruelty and suffering worldwide.

1.2 To fund our vital work, we undertake a range of fundraising activities including direct marketing campaigns, events, raffle and lottery.

1.3 World Animal Protection raffles are an important part of our fundraising; all profit from raffles goes to World Animal Protection to further the work we do.

1.4 World Animal Protection is committed to ensuring that it operates in a secure, fair and socially responsible way to encourage responsible gambling amongst its players.

1.5 World Animal Protection is licensed with the Gambling Commission who regulate gambling in Great Britain and World Animal Protection adhere to the legal requirements of the Gambling Act 2005.

1.6 The Gambling Commission regulates gambling in the public interest. The regulatory framework introduced by the Gambling Act 2005 is based on three licensing objectives:

(a) Preventing gambling from being a source of crime and disorder, being associated with crime and disorder, or being used to support crime.
(b) Ensuring that gambling is conducted in a fair and open way.
(c) Protecting children and other vulnerable people from being harmed or exploited by gambling.

1.7 World Animal Protection hold the necessary licenses to promote gambling products, both a Remote Licence: licence number 000-004984-R-310886-010 (internet, telephone or any other electronic or technological method of communication) and a Non-Remote Licence: licence number 000-004984-N-304950-013 (face to face commitments or by post).

1.8 This document sets out World Animal Protection’s approach to ensure we approach any gambling activities in a socially responsible way.

2.1 World Animal Protection are committed to conducting its raffles in a fair and open manner.

2.2 World Animal Protection will ensure that all Terms and Conditions for the raffle are fair and open and are published online and are available to all participants who may request them.

2.3 All winners are notified within a reasonable period of time following the raffle draw, and all reasonable effort is made to award prizes to winners. Any unclaimed prizes will be dealt with in accordance with the relevant Terms and Conditions.

3.1 Protecting children

3.1.1 It is illegal for any person under the age of 16 to enter a raffle or lottery.

3.1.2 World Animal Protection will not permit sales of tickets to any person in a vulnerable circumstance or any person under the age of 18 to participate our raffle or lottery.

3.1.3 World Animal Protection will not mail anyone with tickets who we know to be under the age of 18.

3.1.4 We will ensure that our Terms and Conditions, advertising, entry instructions, welcome material (including tickets) and website for our raffle all advertise the minimum legal age and we will make efforts try and avoid placement of advertising where children may be vulnerable.

3.1.5 All lucky winners of prizes in our raffle will go through an age verification check, permitting only those aged 18 and over to win a prize.

3.1.6 In the unfortunate circumstance where a person under the age of 18 is found playing our raffle, they will forfeit their winnings and their entry fee will be returned to them.

3.1.7 In the unfortunate circumstance where a person under the age of 18 is found playing our lottery, they will forfeit their winnings and their entry fee will be returned to them.

3.1.8 Where entries can be purchased online or by other means other than face to face or telemarketing, we will:

(a) Advertise clearly that you must be 18 or over to purchase an entry.
(b) Advertise clearly that underaged gambling is an offence.
(c) All winners will go through age verification checks before their prize is awarded.

3.2 Protecting vulnerable people

3.2.1 World Animal Protection will politely refuse to accept further participation in their raffle or lottery from any person who has been discovered to be vulnerable, or are suspected of being vulnerable, typically by recommending that the customer speaks to a carer or family member before proceeding further with their entry.

3.2.2 World Animal Protection will monitor ongoing contact and communications with people to ensure they can detect any behaviour which may indicate whether a person’s vulnerability becomes evident after initial sign up.

3.2.3 It is of the highest importance that people can make a fully informed decision before playing. World Animal Protection will ensure that its staff, and those of its ELM if used or any third-party service supplier are trained to be able to reasonably assess this when communicating with a potential player

4.1 World Animal Protection is committed to preventing gambling from being a source of or associated with crime or disorder, or being used to support crime.

4.2 World Animal Protection will refuse to contract any agencies or contractors who are suspected of being associated with any potential or actual criminal activities.

4.3 World Animal Protection will restrict the number of entries for our raffle to a maximum of 50x £1 entries per person per raffle.

4.4 We reserve the right to reject any entry to our raffle should we suspect criminal activity.

4.5 We will report any actual or suspected criminal activity in line with the Proceeds of Crime Act 2002.

5.1 Supporters wishing to opt out of receiving raffle mailings must inform World Animal Protection. We will then take all reasonable steps to prevent any marketing material being sent to this person and will remove the name and details of this person from any gambling mailing lists on the database by flagging that person as someone to whom must no longer receive marketing material (specifically gambling related).

5.2 World Animal Protection wants to encourage people to gamble responsibly and seek help should their gambling become a problem.

5.3 World Animal Protection is committed to ensuring that information about how to gamble responsibly and how to access information and help in respect of a problem gambling is readily available to all.

5.4 We impose limits on the value of entries that can be purchased by a player and we reserve the right to refuse any requests for additional entries.

5.5 We impose limits on the value of entries that can be purchased by a player and we reserve the right to refuse any requests for additional entries.

5.6 World Animal Protection is a member of the Lotteries Council which makes an annual donation to Gambleaware on behalf of its members.

5.7 World Animal Protection will adhere to the advertisement rules laid out by the Committee of Advertising Practice which can be summarised as:

(a) Not encourage gambling that may lead to socially irresponsible acts or could lead to financial, social or emotional harm.
(b) Not exploit children or other vulnerable people.
(c) Not suggest gambling can solve financial problems or debts.
(d) Not suggest gambling can increase attractiveness or sexual success.
(e) Not link gambling to youth culture or attempt to attract young persons to gamble.

5.8 Keeping gambling under control

Most people do gamble responsibly and gambling in moderation is considered acceptable, but to help keep gambling under control it is recommended that players:

(a) Remember that taking part is for fun and not as a means of investing or making money.
(b) Set strict limits on how much time and money to spend, before playing.
(c) Only gamble with money you can afford to lose.
(d) Don't spend more money on gambling in the hope that it will be won back again.
(e) Keep up other interests and hobbies and don't let gambling take over your life.
(f) Don't gamble to escape from stress or boredom or if you are depressed or upset.

5.9 Signs that gambling is becoming a problem

People do not start out as problem gamblers. It starts as a fun activity but for some it can become a problem. If you are concerned about the amount you are gambling, or you are concerned about a friend or relative, then the following may help give you some guidance:

(a) Uncontrolled spending.
(b) Borrowing money and not being able to pay it back.
(c) Changes in personality or behaviour.
(d) Changes in mood, bouts of anger or displays of anxiety or stress.
(e) Significant amounts of time spent gambling.
(f) Concealing or lying about gambling behaviour.
(g) Gambling impacting on relationships with family and friends.
(h) Withdrawal from family or other social activities.
(i) Spending excessive amounts of time on a computer.
(j) No apparent interests or leisure pursuits.
(k) Absence from school, college or work.

For more information and help about problem gambling:


Visit Begambleaware


Call the National Gambling Helpline (Freephone): 0800 8020 133. Free and confidential. Open 8am-Midnight, 7 days a week.

Filtering software

Available software which blocks access to gambling websites: Gamcare

Other organisations providing help and advice

A full list of organisations which provide help and advice is available through the Gambling Commission.

6.1 All complaints relating to World Animal Protection raffles will be handled in accordance with the World Animal Protection Complaints Policy which is in line with our membership of the Fundraising Regulator which requires us to comply with the Institute of Fundraising (IoF) Code of Practice.

6.2 World Animal Protection will:

(a) Make the Complaints process available to people via the World Animal Protection Website
(b) Handle all complaints in accordance with the Complaints Policy. Policy available on request.

7.1 Financial requirements

7.1.1 All money received by World Animal Protection in payment for entries to the Enormous Elephant Raffle will be handled in accordance with World Animal Protection finance and cash handling policies.

7.2 Information requirements

7.2.1 World Animal Protection will make all reasonable efforts to ensure that the Gambling Commission are provided with any information that they know relates to or suspect may relate to an offence under the Gambling Act 2005, including an offence resulting from a breach of licence condition or a code provision having the effect of a licence condition.

7.2.2 World Animal Protection will make all reasonable efforts to ensure that all key events that could have a significant impact upon the nature or structure of a licensee's business are notified to the Gambling Commission as soon as is reasonable and in any event within five working days of the licensee becoming aware of the event's occurrence. Key events are those concerning operator status, relevant persons and positions, financial events, legal or regulatory proceedings or reports and gambling facilities.

7.2.3 Lottery Return Submissions will be completed by World Animal Protection and will be submitted to the Gambling Commission within 3 months of the date of each prize draw.

7.2.4 World Animal Protection will submit an annual Regulatory Return to the Gambling Commission.

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